Frequently Asked Questions

Everything you need to know about our Hanbang-inspired skincare.

Are Beauty of Joseon products cruelty-free?

Yes, we are a cruelty-free brand. We do not test our products or ingredients on animals, nor do we sell in countries where animal testing is required by law.

What is the typical shipping timeframe?

Orders are generally processed within 1-2 business days. International shipping typically takes 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

How can I check the authenticity of my product?

All authentic Beauty of Joseon products feature a hidden tag or QR code on the packaging. You can scan this using our official verification app to ensure your product is genuine.

Are your products suitable for sensitive skin?

Our formulations focus on gentle, traditional Hanbang ingredients. However, we always recommend checking the full ingredient list and performing a patch test before full application.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.